Our relocation specialists are available 8AM to 5PM Monday through Friday and 8AM to Noon on Saturday to answer any questions you may have.
Please make the driver and office aware of any special pickup or delivery needs you may have. These include:
Time restrictions, such as "no morning pickup" or "PM delivery required"
Limited access (can our truck park within 75 feet of your door?)
An elevator (or lack of)
Any delivery information would be helpful—your new number, a friend's number, hotel number, cell phone, etc. Please be sure we have your delivery address as soon as possible.
Any questions concerning price, delivery and/or valuation coverage should be directed to your relocation specialist for proper answering.
The following are acceptable forms of payment:
No personal checks. Drivers are not permitted to accept personal checks. Please check with our office for your exact charges, the exact cost of your move can only be determined after your shipment has been weighed (long distance moves) or your goods have been unloaded at your new address (local moves).
Additionally, if you are moving long distance:
Please label your boxes with your name and state of delivery if you can. Our driver will also inventory each item and place the condition of your belongings on an inventory sheet. If there are any questions about the conditions of your belongings please ask your driver.
You generally will not receive a call for delivery until a day before your furniture arrives. It is a good idea, however, to call our office periodically to check on the driver's status. Please do not miss work or stay in your empty house waiting for your goods.
Your furniture may ride with one to several other customers—please keep this in mind when working with us to schedule your delivery.
If problems with payment arise, please advise the office prior to the arrival of your goods.